Text to Apply: 406-345-6367 using code: Excellence

Service Excellence Director

**Sign On Bonus Available**

Join our I CARE team at Sidney Health Center for the competitive wages, benefit package, ability to obtain a wide variety of experience, family-like atmosphere, and great work life balance. Sidney Health Center is proud to be among a select few organizations who have been named a Top 100 Critical Access Hospital and named a Five Star Hospital and Nursing Home.

Our pride shows!

About Us

Sidney Health Center is a not-for-profit community based medical center that has been serving people in the MonDak region for more than 100 years. Our passion for caring is shared by doctors, nurses and over 500 employees and volunteers. This commitment to caring is our allegiance to the community as we strive to provide “Exceptional Care for Life” while offering many services that are rarely found in like-size communities. From state-of-the-art imaging services to cancer care to a locally-owned air ambulance service, Sidney Health Center combines the modern medical amenities with a small-town agriculture-based community.

The Position: Service Excellence Director

Employment Status: Full Time

Hours per two-week pay-period: 75 hours pay period

Essential Job Functions:

• Ensures compliance with regulatory requirements, enhancing patient safety, and contributing to the overall improvement of healthcare services.
• Management of patient complaints, and coordination with the Patient and Family Advisory Council
• Ensures timely and accurate reporting to the Centers for Medicare & Medicaid Services (CMS) in compliance with mandated guidelines and regulations.
• Actively participate in the Health Information Network (HIN) initiatives.

Education

• BSN
• 2 years of experience as a licensed RN

Certifications and Licenses:

• Licensure as a Registered Nurse in Montana

Position Summary:

Sidney Health Center is seeking a Service Excellence Director to join our I CARE team in the Patient Experience setting. Essential duties of the position include compliance with regulatory requirements, management of PFAC and ensuring timely reporting to CMS. If you enjoy serving others through purposeful work, Sidney Health Center is the place for you. The Patient Experience team is critical to patient experience and excellent service. As a major employer in Richland County, Sidney Health Center offers competitive wages and a benefit package that support a great work-life balance.

Sidney Health Center (SHC) is an Equal Opportunity (EEO) employer. All persons of either sex, of all races, nationalities and religions, disabled or nondisabled, veteran or non, of all ages, as authorized by law, are encouraged to apply for any position at SHC for which they consider themselves qualified according to the position announcement.